1. Return Window and Eligibility

• Returns accepted within 45 days from the date of purchase.
• Items must be unopened, unused, in original packaging, with all tamper-evident seals intact.
• Products near expiry are not eligible if the remaining shelf life is under 30 days when received by us.
• Proof of purchase is required.

2. Non-returnable Items

• Opened or used supplements, personal care products, or consumables unless defective or a safety issue is verified.
• Digital products, gift cards, promotional or giveaway items.
• Final sale or clearance items marked as non-returnable at checkout.
• Items prohibited from return by law or carrier restrictions, including certain hemp or restricted products in specific jurisdictions.

3. Subscription Orders

• The first shipment may be returned if unopened and eligible under Section 1.
• Subsequent shipments are final sale unless defective or an order error occurs.
• Cancel anytime before the next billing date using your account portal or by contacting support. We align with applicable automatic renewal laws and provide clear disclosures and an online cancellation method.

4. How to Start a Return

• Email support@kenshoelements.com with your order number, item, and reason for return.
• We will issue a Return Merchandise Authorization (RMA) number and instructions. Returns without an RMA may be refused.
• Use a trackable shipping method and include the RMA on the label. You are responsible for the item until scan-confirmed as delivered to our returns center.

5. Return Shipping and Labels

• Customers are responsible for return shipping unless the item is defective or we made an error.
• Orders with a net merchandise value over 100 USD may qualify for a prepaid return label upon request, domestic contiguous US only. One label per order. We select the carrier and service.
• Original shipping charges are non-refundable unless the return is due to our error.

6. Inspection and Refunds

• On receipt, inspection occurs within 3 to 5 business days.
• Approved refunds are issued to the original payment method within 5 to 10 business days. Banks and card issuers may take additional time to post.
• If a refund cannot be processed to the original method, we may issue store credit.
• For cryptocurrency purchases, refunds are issued as store credit or crypto back to the originating address, net of network fees and rate fluctuations. Exchange-rate variance is at your risk.
• Shipping, duties, and taxes are not refundable unless required by law or due to our error.

7. Exchanges

We do not process direct exchanges. Return eligible items for a refund and place a new order.

8. Damaged, Defective, or Incorrect Items

• Contact us within 7 days of delivery at support@kenshoelements.com.
• Provide your order number and clear photos of the product, inner seal, outer carton, and shipping label.
• We will replace the item or refund you at no additional cost after verification.

9. Delivery Issues

• In transit lost: report within 7 days of the last carrier scan. We will assist with a carrier claim.
• Marked delivered but not received: report within 3 days. We may request a theft report or local documentation and will assist in resolution.
• Wrong address entered at checkout: reship fees or replacement responsibility rests with the customer.

10. Bundles, Kits, Promotions, and Gifts

• Bundles and kits must be returned complete. If partial, refunds may be prorated based on the then-current item price.
• Free gifts or promotional items must be returned or their value deducted from the refund.
• Gift returns are refunded to the original payment method. Store credit may be offered to the gift recipient with proof of purchase.

11. International Orders

• International returns may be restricted by local law, carrier rules, or product type.
• Duties, import taxes, and brokerage fees are not refunded by us. You may seek rebates from your local authorities where available.

12. Account Review for Unusual Return Activity

We do not charge restocking fees. We may review accounts that show unusual or abusive return patterns. If we limit return eligibility, we will notify you and provide a way to appeal.

13. Late or Missing Refunds

If a refund has not posted after 10 business days from our notification, contact your bank or card issuer. If unresolved, email support@kenshoelements.com.

14. Policy Changes

We may update this policy at any time. Changes take effect upon posting with the updated date above.

15. Contact

Email support@kenshoelements.com for returns, refunds, or delivery issues.